Let's Talk HVAC

Tips, guides, and honest insight from the Emerald team.

How AI-Driven Communication Is Changing Customer Service

Twenty years ago, calling an HVAC company often ended with a familiar message: “You’ve reached us after normal business hours. Please leave your name, phone number, and a brief description of the problem.” Then came the beep—and the waiting. You might have repeated your phone number twice, explained that your furnace was not working, and … [Read More]

4.9 Star Rating | 1,400+ Google Reviews

Words We Didn’t Write Ourselves

Carrie Netzel 6 days ago

Hands down Amazing. We have used Emerald for years. They always show up and are always professional everytime. It started with Alex who came to service our very old machine. Then on his recommendation, which we knew was coming, Justine came out for the estimate. She was personable and extremely knowledgeable. She taught me a few things I didn't know on how to make a machine run well and last longer. She answeredall of our questions. We got our new ac/furnace installed on Friday, 7/30/21. They were on time, professional, answered all of my questions and concerns. The installers, Robert and Doug, were just AWESOME!!!! They made sure to run all the piping neatly and out of the way in our laundry room as it is a very small room. They made sure it looked good as well. Everything was neat and tidied up when they finished as well. It was almost like they were never even here. Robert showed us everything they did when they finished. Before he left, he made sure we were satisfied and he asked us if we had any questions. I would highly recommend Emerald for anything you need. Thanks Emerald 😊

Pierre Aubertin 1 week ago

Tech is always on time, super polite and respectful. Never any surprise upsell. Communication ahead of appointment is great

Kevin Bowman 1 week ago

Excellent service and communication. Blake and Ben were great, neat, polite and professional.

John Anderson 1 week ago

Our technician was the best we have ever had for any service: Worked steadily and explained our issues and options very well.

Gloria LaSota 1 week ago

Efficient, knowledgeable, respectful of property and courteous.

Nancy Liskiewicz 1 week ago

Always the most professional vendor. Great communication prior to arrival and after!!!

Douglas Kohler 1 week ago

We had an air conditioning service with Emerald. They were on-time and communicated well with us about the maintenance.

CRAIG SPEAR 2 weeks ago

Kurt was great was very deligent in his work took his time was not pressuring me suggested I few items to think about Great service appt

Kathy Murray 2 weeks ago

Very efficient, very timely and very pleasant to deal with