Reviews

Same-Day Service Available
100% Satisfaction Guaranteed
Family-owned Since 2000
Emerald Heating & Cooling Emerald Heating & Cooling

Red, White & Cool starts now!

To celebrate America’s 250th, we’re giving away a FREE custom Emerald t-shirt with every new A/C or furnace or ductless mini-split purchase during the month of June. Enjoy dependable home comfort, summer-ready savings, and a limited-edition tee — while supplies last!

*Coupon must be presented at the time of service and not be combined with any other offer.

The Flock Has Spoken

The best way to understand what it’s like to work with Emerald is to hear it from your neighbors. These are real Western New York homeowners — people who trusted us with their homes and took a moment to share their experience.

We’re grateful for every single word.

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Did You Recently Hire Us? Your Neighbors Want to Know.

Reviews help Western New York homeowners find reliable heating and cooling service they can actually trust — and every word means the world to us.

If our team has recently taken care of your home, we’d love to hear about it. It only takes two minutes and makes a bigger difference than you might think.

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Reviews
4.9 Over 1469 Reviews
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Emerald has always been reliable fast and honest for me. They will continue to be my HVAC team.
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Professional experience
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Great job, furnace works well. Would recommend to all! Friendly & knowledge
Had the winter part of my service plan done today. Furnace is still working well. Service tech was friendly & knowledgeable. Great company no problems.
5/27/26 time for ac maintenance no problems, different service tech still knowledgeable & friendly. Happy with the company recommend highly!
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Great company, local, family owned. Friendly, helpful staff. Technicians are timely and very knowledgeable about HVAC. Everything is explained to you, very professional and neat.
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I just had my annual AC check up and the technician Blake was amazing. Professional and polite. He worked efficiently and got the check up done in a timely matter!! Thank you.
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Austin was prompt, thorogh and professional. He listened to my concerns, asked appropriate questions. He checked the entire system not just the outside unit.
He discover the problem and offered several solution options. Once I selected one, he went to work to fix it. He explained all the details of the bill and generously offered me the appropriate discounts. Austin is a keeper!!
I shared with him that going forward, Austin and Emerald are my go to team!!
I will be sharing this story with anyone who will listen to this old man!!!
Enjoy the day!!