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Reviews
Same-Day Service Available
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Family-owned Since 2000
The Flock Has Spoken
The best way to understand what it’s like to work with Emerald is to hear it from your neighbors. These are real Western New York homeowners — people who trusted us with their homes and took a moment to share their experience.
We’re grateful for every single word.
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Reviews help Western New York homeowners find reliable heating and cooling service they can actually trust — and every word means the world to us.
If our team has recently taken care of your home, we’d love to hear about it. It only takes two minutes and makes a bigger difference than you might think.
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Emerald is flexible, friendly and easy to work with. Highly recommend
Great service fast efficient.Technician courteous and professional.Very satisfied.Service technician Ben was super nice. Very professional customer friendly. Answered all my questions and was very helpful to a mobile limited senior. Thank you for being so efficient, helpful
Blake the HVAC tech was perfessional and efficient,explained what he was doing.Let the big Duck know he's a keeper
Kurt was great was very deligent in his work took his time was not pressuring me suggested I few items to think about Great service appt
Our tech was Alex, Very prompt. Very considerate. Went ABOVE& BEYOND. I AM EXTREMELY PLEASED WITH EMERALD. BEEN WITH THEM 7 YEARS NOW. Never disappointed.They check me for winter and then summer. Never had a problem. Such a friendly bunch, even if it's a phone call.
Turn on the furnace for the first time this season would not light called emerald for a service call, they responded very quickly. A bad heat exchange which had a couple of small holes in it. The service tech checked and found out there was a lifetime warranty on the heat
Kenny Sobus did a wonderful job in checking our furnace. He also explained everything he check in detail! Awesome work Kenny!
Jeffrey was very professional, knowledgable, fast and efficient.
Relite heater
Prompt professional service
Turn on the furnace for the first time this season would not light called emerald for a service call, they responded very quickly. A bad heat exchange which had a couple of small holes in it. The service tech checked and found out there was a lifetime warranty on the heat
Kenny Sobus did a wonderful job in checking our furnace. He also explained everything he check in detail! Awesome work Kenny!
Jerome Palmer was great. He saw a problem with my hot water connection and fixed it. Very professional also fixed my outside connections. They were reversed.
Very pleased
Very pleased
Good service. Professional, reliable, and efficient. Ben was excellent!!
Kurt was a 10 Star Technican!🫡👍👍👍Outstanding!!! Professional, polite, friendly and very informative. An asset to the company!
Quick turnaround on service for my boiler issue.
I replaced my furnace this past weekend. I went with Emerald Heating & Cooling. They replaced my furnace the last time and did a fantastic job. This time was no different, professional, courteous, and efficient. They continue to exceed all of my expectations. I would
Excellent service from Alex. He was very courteous and knowledgeable. He played a huge part in us signing a maintenance contract. We are glad to be a part of the Lucky Duck family at Emerald.
Kenny was professional, friendly, and knowledgeable. He walked me through everything he observed and gave suggestions on upkeep and ways to keep our current setup running smoothly, as compared to just trying to sell us something new
A J was very professional and courteous. Work was done in a timely manner. Happy with the results. Feeling safe for the upcoming winter season. I would recommend Emerald and AJ to anyone looking for heating service. Thank you Emerald.
Excellent service from Alex. He was very courteous and knowledgeable. He played a huge part in us signing a maintenance contract. We are glad to be a part of the Lucky Duck family at Emerald.
Kurt was professional, knowledgeable and helpful! Emerald did a full furnace diagnostic, cleaning and repair at a reasonable cost.
Yearly furnace check up was fast, efficient and thorough. Technician was timely, pleasant and did a great job.
Just got two mini splits installed. Just in the nick of time. Put to the test right away! They seem to be doing a good job. Thanks!
Performed our annual HVAC checkup. Very professional and through. Very satisfied with my service. Highly recommend.
Caleb arrived during the window stated to me. He was professional and took the time to show me the mouse nest in my AC unit and described what should be done, giving me options for course of action.
Blake came to repair my AC and he was exceptional. Easy peasy and so pleasant to work with. Im sticking with you guys. Send me Blake every year!
I've been a customer of Emerald Heating and Cooling for over 10 years. The customer service has been great. Blake K. recently completed my annual tune ups in a thorough manner so I feel confident that my units will perform as expected. I am a member of the Lucky Duck Club and
Sebastian performed my routine maintenance on my mini- split system. He explained what he was doing, and did a very thorough job.
Emerald was absolutely amazing. Kenny Sobus was a phenomenal technician - he explained and answered all my questions. He was thorough and did an excellent job!!
In need of a repair or overhaul of a HVAC system or just a partial, call Emerald Heating and Cooling. Their service was prompt and informative. Our comfort advisor, Darren, was very insightful and responsive to our inquiries. He was also very considerate with assessing our
Both Austin and Blake were very knowledgeable and had no problem with me watching over their shoulders, both last year and this year.
The technician was very knowable and efficient, very friendly too. I hope to get him again next year.
Kurt was very professional and personable. He gave me a money saving tip about my filter, which is greatly appreciated. I had my annual AC check and tune as part of the annual maintenance plan (Lucky Duck Club). I plan to request Kurt as the service tech when my furnace is
Elijah and Ryan did an absolutely amazing job! They were very professional and took their time to do the job correctly. They made suggestions on rerouting the system that were beneficial and aesthetically more discrete than the previous set up. Darren was also wonderful when
Mike did a great job. I had a question after he left and he called me back when it was convenient and answered it.
Palmer was very knowledgeable, professional and friendly! Great work! Very happy with my service.
I called the bigger named companies and they just wanted a big sale. Emerald was fair and honest. Allthe technicians were very nice. Job done great price. Only did what I really needed done.
Been using them for years. Always knowledgeable and respectful. Appreciate their “lucky duck” service!
Ben and the other technician were absolutely fantastic. Very thorough and attentive to the needs of our a/c unit. I really appreciate the service Emerald provides especially for maintaining our homes systems.
Service person informative, thorough and kind! He took his time explaining things and we appreciate that! Thank you!
Awesome job , very personable and polite . Explained everything in detail .and ALWAYS SMILING 😃 THANK YOU KENNY !
Mike is always informative, thorough and kind! He takes his time explaining things and we appreciate that! Thank you!
Awsome experience. Service men so helpful,friendly,knowledgeable I will continue to call emerald for my future needs.
Excellent.
A representative came out right away to give me an estimate. She gave me a fair price and was able to get me scheduled right away. She was very informative and personable. Two knowledgeable installers came out and were finished in a timely manor. My husband and I couldn't be
Emerald always replies quickly and shows up on time. They are super professional and reasonably priced. They thoroughly explain what was wrong and what they did to fix it and they guarantee their work.we had an unusual problem and Palmer from Emerald was extremely attentive
It was difficult trying to call on a Sunday but I finally got a appointment early Monday morning the technician was on time very efficient with a great personality
Jeff Palmer was fantastic with work he performed friendly and knowledgeable
I called up on a Monday and set up service for the next day. They called me on the same day to get me serviced. Unfortunately I was not available. They came back the next day and the tech Blake was very honest. He didn't seem like he was trying to over sell me on service I
Had a mini split installed, the guys were efficient, very courteous and neat. Virtually no mess during install and zero mess afterwards. Would recommend Emerald to anyone.
Friendly, professional technicians who installed AC system and left area clean. System works well. Great response time to fix backed up drain line by installing condensate pump.
The service was excellent as always. Teck and Trainee were knowledgeable, answered my questions and explained need to add 1lb o coolant. Guys were pleasant, and respectful. Always a pleasure to have them in my home!!
Hands down Amazing. We have used Emerald for years. They always show up and are always professional everytime. It started with Alex who came to service our very old machine. Then on his recommendation, which we knew was coming, Justine came out for the estimate. She was
Tech is always on time, super polite and respectful. Never any surprise upsell. Communication ahead of appointment is great
Excellent service and communication. Blake and Ben were great, neat, polite and professional.
Our technician was the best we have ever had for any service: Worked steadily and explained our issues and options very well.
Efficient, knowledgeable, respectful of property and courteous.
Always the most professional vendor. Great communication prior to arrival and after!!!
We had an air conditioning service with Emerald. They were on-time and communicated well with us about the maintenance.
Kurt was great was very deligent in his work took his time was not pressuring me suggested I few items to think about Great service appt
Very efficient, very timely and very pleasant to deal with
Kenny is a true professional! He diagnosed the issue right away, provided repair options and had our AC running in no time. I highly recommend Emerald!
Technicians Blake and Ben arrived when the said they would, were pleasant and courteous and performed the maintenance without issues and answered our questions about use of the fan, and set the thermostat at the correct time. A very nice experience.
Emerald and every person in their team have been nothing but helpful and honest.
I’ll never trust anyone but them!
I’ll never trust anyone but them!
The technician Sebastian was very thorough, explained the issue with my system and fixed it quickly. He was very nice and professional.
Both the installers and the person who worked out the estimate were very professional. I would call Emerald again.
Service Tech Kenny was on time. He was very pleasant and was very knowledgeable about my equipment.
Highly recommend!!
Highly recommend!!
Both technicians were helpful and professional. Communication about the appointment (arrival time, letting us know who our technicians would be).
This is the only place I use when it comes to my heating or cooling needs. You can always count on Chris rouse For coming out and doing the job correctly, the office staff is absolutely amazing also and the price point cannot be beat. Thank you so much.
We had a boiler not installed by Emerald, but they came out super quick and were able to diagnose the issue, our circut board needed to be replaced. they quickly came back out for the install.
The unit seemed to be working, but by the next day it wasn't getting as hot
The unit seemed to be working, but by the next day it wasn't getting as hot
Very knowledgeable. Did a good job
Love the staff at Emerald! Always so nice and very knowledgeable. We wouldn’t go to anyone else.
Very knowledgeable, courteous and friendly, quick response and dispatch to my house
Always had a professional and polite experience with Emerald and their team.
I am very satisfied with emerald heating and cooling. They are reliable, their employees are good trouble shooters and have always been able to find solutions to my furnace/ ac units weird issues. They do not try to over sell etc. I became a lucky duck member because they are
Emerald was prompt with their arrival window and communicated as their technicians were on the way. That first impression from the main office relayed once the technicians arrived. The techs were knowledgeable, informative and kind. Three Very important key factors when
I have only had great experiences with Emerald Cooling and Heating. This was the third time they have come to my house, and always within the window of time they designated. Always knowledgeable, courteous, and affordable.
On time! Communicative. Professional. Knowledgeable. Polite. Respectful of property!
My mother in law has a boiler system that was on the fritz. We called late on a Thursday to see how quickly Emerald could get out to service it. They put us on the Friday cancellation list but we could get scheduled promptly on Monday morning. She was very happy with the
Very nice staff to work with and awesome products
Scheduling, Billing, installers, supervisors, and techs were involved and communicated directly with me to solve multiple issues this week. A billing issue was resolved in one minute. A supervisor was on site within minutes of a pressure issue. Emerald truly has consistent,
They came for my yearly clean. They always do a great job. They also checked everything before they leave making sure all is running right. They do a great job!!
I always request Austin because he is very knowledgeable plus he has worked on the furance before and knows past issues. In my opinion Emerald is a good company to deal with!
Employee Blake was very knowledgeable and pleasant while here to do my yearly maintenance on my furnace. I'd highly recommend Emerald to all my friends.
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