About Us
What’s With the Duck?
Ever wonder why there’s a duck on our truck? Meet Lucky, our mascot and philosophy behind everything we do.
Lucky represents how we do things. Emerald founder Marty Sheehan has always told our team to “be like a duck on the water” — looking calm and graceful on the surface while working furiously underneath. It’s a simple idea, but it shapes everything about the way we show up for our customers.
We know that dealing with a broken furnace or a failing air conditioner is the last thing you want on your plate. So we make the process as smooth and stress-free as possible. We’ll answer all your questions, keep you informed every step of the way, and get your home comfort system back to normal as fast as we can…all while making it look breeezy.
That’s the Lucky the Duck promise. And we’ve been delivering on it for over 25 years.
“Lucky the Duck doesn’t cut corners. And neither do we.”
Book Online
4.9 Star Rating | 1,050+ Google Reviews
Had the winter part of my service plan done today. Furnace is still working well. Service tech was friendly & knowledgeable. Great company no problems.
5/27/26 time for ac maintenance no problems, different service tech still knowledgeable & friendly. Happy with the company recommend highly!
Problems Solved
We know how to solve heating & cooling problems quickly and efficiently.
Money Back
If you aren’t 100% satisfied with our work, you won’t pay a cent.
Providing You Honest Service
We build our success on our outstanding service and exceeding your expectations.
Uniformed & Professional Techs
For peace of mind, all of our techs are uniformed to be easily recognized.
The People Behind the Duck Truck
Great service doesn’t happen by accident. It takes a flock of dedicated, hardworking people who genuinely care about your home and your comfort.
From our technicians arriving in uniform with a smile, to the friendly voices answering your call, every member of the Emerald team lives out the duck on the water philosophy — working hard behind the scenes to make your experience feel breezy and effortless.
When we show up at your door, you’re not getting a stranger. You’re getting a neighbor who takes real pride in doing the job right, someone who won’t leave until you’re comfortable, your questions are answered, and everything is working exactly the way it should.
Western New York has trusted us for over 25 years. Meet the team behind the truck.
Meet the Team
The Duck Truck Has an Open Seat
We didn’t build Emerald Heating & Cooling by accident. We built it one hardworking duck at a time. And we’re always looking for people who share that same spirit.
If you take pride in doing things right, treat customers like neighbors, and want to be part of a team that actually values your time and effort — there might be an open seat on the Duck Truck with your name on it.
We’ve been a Western New York staple for over 25 years, and the people who show up every day are the reason why. Here’s what you can expect when you join:
Medical and dental coverage — because we take care of our team the way we take care of our customers
401(k) — we’re invested in your future, not just your workday
Flexible and part-time schedules available — because life doesn’t always fit a 9-to-5
Performance bonuses for great work — we notice when you go above and beyond, and we show it
Join Our Team
Don’t Worry. Be Lucky.
Don’t need to replace your system? Make it last with the Lucky Duck Club. HVAC issues don’t come from nowhere. A little problem now can have a hefty price tag later. For one simple annual fee, enjoy:
- Annual Test & Tunes – the nosiest inspection in all the land for all your home comfort systems
- Priority scheduling – when something happens, we fly back fast
- 15% savings on repairs – discount cost for Top Duck work
- Keep your home comfort systems running right all year long
- Be lucky and leave one less thing up to chance!
Comfy for Life
Need to replace your furnace, boiler, or A/C? Your new system should be absolutely, positively worry-free. With Comfy for Life, it will be. For one simple monthly fee, you’ll enjoy:
- All Repairs Covered – It breaks. We fix it. No surprises. No worries.
- No Trip or Diagnostic Charges – You’ll never pay just for us to fly to your door
- Free Annual Test & Tunes – Keep your system running right all year round
- No Overtime Fees – Our Top Ducks will fly out on nights, weekends, or holidays at no extra charge.
- Free Air Filters – We’ll always pack a complimentary filter when we visit
Frequently Asked Questions
Emerald Heating & Cooling was founded in 2000 by Marty and Carrie Sheehan right here in Western New York. It remains a locally owned and operated family business to this day, and Marty and Carrie are still very much a part of everything we do.
We’ve been proudly serving Depew and the greater Buffalo area since 2000 — over 25 years of keeping Western New York homes comfortable through every season.
We serve Depew, Cheektowaga, Lancaster, and communities throughout the greater Buffalo, NY area. Not sure if we cover your neighborhood? Give us a call and we’ll let you know right away.
Yes! We understand that a new HVAC system is a significant investment. We partner with financing providers to offer flexible payment plans, including low- or no-interest options for qualified customers. Ask us about current financing promotions when you request your estimate.
100%. We were founded right here in Western New York, we live and work in the same communities we serve, and we’re proud of it. When you call Emerald, you’re supporting a local family business that genuinely cares about this area and the people in it.
We genuinely believe in upfront, honest pricing! Before any work begins, we give you a clear written estimate so there are no surprises when the job is done. We’ll walk you through exactly what’s needed and why—and we’ll never recommend a repair or replacement you don’t actually need. We care a lot more about our relationships.
Our reputation in this community is built on that trust.
We offer a full range of home comfort services including furnace repair, furnace installation, furnace maintenance, boiler repair and service, air conditioning inspection, repair, and installation, and water heater services. Whatever your home comfort needs, just give us a call.
It’s our core philosophy — looking calm and effortless on the surface while working furiously hard underneath. It’s how we approach every job, every customer, and every day. Lucky the Duck reminds us of that every time we head out on a call.
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